9th June, 2026: SinglePoint Group International Inc. (SinglePoint GI), a leading Canadian business process outsourcing (BPO) provider, has expanded its operations in Trinidad and Tobago with an additional investment of TT$1.1 million (and 11 employees), bringing its total investment in the country to TT$5.1 million.
The company commenced operations with 75 employees in Longdenville, Chaguanas, in September 2025 as part of a strategic relocation from the Dominican Republic. The move was driven by the company’s objective to establish a nearshore presence that would better serve its North American client base. Its initial investment of TT$4 million covered facility set-up, employee recruitment and training, salaries, and first-year operational expenses.
“We selected Trinidad and Tobago primarily because of its highly educated, native English-speaking workforce and its convenient proximity to our North American clients, with direct flight connections readily available,” says Matthew Jarvis, SVP, Global Operations of SinglePoint GI. “Compared with other markets we evaluated, Trinidad and Tobago offered the right combination of talent, accessibility, and business potential, making it the ideal location for our expansion.”
SinglePoint GI was introduced to Trinidad and Tobago in 2025 through a site selection firm and subsequently engaged with the investment promotion team at Global Trinidad and Tobago (GlobalTT). The agency played a key role in facilitating the company’s market entry and operational establishment.
Through a strategic partnership with Nearshore Teleservices—another BPO company facilitated by GlobalTT in 2023—SinglePoint GI currently operates from Nearshore Teleservices’ facility and employs approximately 86 staff members. The company plans to expand its workforce to 150 employees by the end of 2026.
CEO of GlobalTT, Sekou Alleyne, welcomes the company’s continued expansion, noting the broader impact of BPO investments on the national economy – “We remain committed to driving the growth of Trinidad and Tobago’s BPO sector because of its proven contribution to economic development and workforce advancement,” says Alleyne. “These investments contribute to national development through the initial setup costs as well as 100% forex earnings during the subsequent operations. They form part of a broader strategy to significantly increase the contribution of services exports to our economy while creating meaningful employment opportunities and a substantive career path for young people. Since 2015, Global Trinidad and Tobago has facilitated the establishment of 11 foreign BPO companies, which are collectively projected to generate more than 4,000 jobs by the end of 2026.”
SinglePoint GI’s expansion underscores Trinidad and Tobago’s growing reputation as a competitive nearshore destination for international business services and reinforces the country’s attractiveness as an investment location for companies seeking access to skilled talent and strategic market connectivity.
Port of Spain was ranked #5 out of 10 best BPO destinations in LATAM & the Caribbean on the Nearshore Value Index in 2024.
The following BPO companies currently operate in Trinidad and Tobago:
- iQor (2015)
- Call Center Pros (2021)
- Bill Gosling Outsourcing (2022)
- Teleperformance (2022)
- Ascensos (2023)
- Equisoft (2023)
- Nearshore Teleservices (2023)
- Hrizons (2024)
- Carenet Health (2024)
- SinglePoint Group International (2025)
- ATN (2025)
